Ethics & Compliance Program
Ethics & Compliance Program
Highlands Medical Center’s goal of being the premier healthcare provider of choice for the Sparta and surrounding areas is our top priority. The relationships we have with our patients, their families, physicians, and each other as fellow employees of the hospital is of paramount importance. To retain and nurture those relationships long-term, our actions, individually and collectively, must be based on solid ethical principles. Strict adherence to our Code of Conduct leaves positive long-lasting impressions with our constituency, builds trust, and helps us retain and grow our healthcare capabilities.
As you can see, it is always our goal to exceed your expectations. That’s why we want to know if you have any problems or concerns. If you have a concern about the care you or someone else received from Highlands Medical Center or from one of the physicians with privileges on our medical staff, we want to know about it so that we have an opportunity to address it. You can contact Teresa Roberts in our Quality Department at 931-738-4181. Concerns about patient care or quality of our services not addressed by a call to our hospital leaders may be directed to the Capella Hotline at 866-384-4276, the White County Health Department at 931-836-2201 or the Joint Commission at 800-994-6610 (complaint@jointcommission.org).
Our Code of Conduct
Our Code of Conduct is updated each year and is required reading for our employees. Our entire Workforce is expected to abide by our Ethics & Compliance policies. The Workforce is defined under HIPAA regulations as including not only employees, but also medical staff members, volunteers, trainees, contracted personnel, business associates and other persons who perform work for the hospital, whether or not they are paid by the covered entity.
For a PDF copy of our Code of Conduct guidebook, click here>>Capella 2012 Code of Conduct, Capella Ethics Line: (866) 384-4276
The Capella Ethics Line is your opportunity to report concerns or infractions that you believe are not being handled properly by the facility. Employees who are uncomfortable discussing issues with facility personnel may also want to call the Ethics Line. Your call will be handled by Ethics Point, an outside firm that specializes in Ethics line calls. Ethics Point is not in any way connected to Capella. Ethics Point will discuss the matter with you and provide the corporate E&C department with a written synopsis. You DO NOT have to give your name and contact information, but if you do, it will allow someone to contact you for follow-up information. The Ethics Line is staffed 24 hours a day, seven days a week.
Moreover, you can make an online report directly to Ethics Point.
The Chief Quality Officer is Teresa Roberts who can be reached at 931-738-4181.
We thank you for taking the time to report matters of concern to you. You can be assured we will investigate your concerns promptly.
For more information on Capella Healthcare’s Ethics and Compliance program, click here.